My knowledge of the most basic net procedures is minimal to put it mildly – and this became a serious problem with help I’ve been trying to give to somebody in Russia who is in grave danger.
It would be wrong to go into the details of what he’s up against, but the essence of what happened is that the help I’ve been trying to give him depended on our daily net conversations – and our net talks stopped due to my not understanding a technical problem that arose in my computer.
My understanding of the most basic net problems would be lost in the empty space in any truthful statement B Johnson ever puts out, but John saved the day.
More than saved the day. When I hit the problem, I messaged John, explained how serious is the danger that the Russian guy faces – and John immediately got back to me.
He worked flat-out for nearly an hour, unravelling my lack of net knowledge and the multi complications that stem from my software being highly outdated.
He got there, found that the problem arose not just from my lack of understanding but also from my outdated equipment, tracked down the specific problem, explained it and solved it and, as a result, I’m back in touch with the Russian guy and – fingers crossed – what I’ve now been able to put to him may well save his life.
I exaggerate not. In essence, the immediate and thorough help John gave me plus the fact that he talked in English and not in net-speak – IE: access, source, task, deliver, etc, etc, etc… yawn, yawn, yawn – meant that I was able to quickly get back in touch with the guy at what happened to be a critical stage in helping him out of the horrific situation he’s in.
All thanks to John’s speed, knowledge, ability to describe net problems in plain English – and underlying all of that, his combination of professionalism and care for others.
This is not your average net site. If anybody can discover a more net knowledgeable site written in language so straightforward that it can be understood by non-flakeypops and those of us who don’t do corporate creep-speak, I’ll vote for the idiot Boris and start applauding Putin.
Thanks, John. To say you did a fast, professional and caring job is an understatement. If we ever meet the pints are on me.