Missing emails from people? Whitelisting or safe senders list

Since your email service provider probably uses some type of spam filter, I ask that you add me to your trusted list of senders, contacts or address book. All also known as “whitelisting.”

If you do not see an email from John Mosley in your Inbox, due to the overzealous filtering by ISPs my email may have mistakenly been sent to your spam folder. Please open your spam folder look for it there, open it and mark it as “not spam”

Click the link to your provider (web based or cloud based services like Gmail and Yahoo etc) or email client (software that is running on your machine, such as Outlook or Thunderbird) to easily whitelist my email address help@lgbtcomputergeek.co.uk from John Mosley.

 

Adding such trusted email addresses to your whitelist so that they can pass easily through your spam filter or junk folder varies across the different email providers, clients and internet security platforms.

Because systems change over time, I’ve updated the whitelisting instructions I did a couple of years ago of the most commonly used email services.

 

Email Service Providers

>–Gmail–>
>–Gmail Tabs–>
>–AOL Webmail–>
>–Yahoo–>
>–Outlook.com–>

 

Email Clients

>–Outlook–>
>–Thunderbird–>
>–iCloud for iOS–>

 

Security Software

>–Norton–>
>–McAfee–>
>–Trend Micro–>

 

Your email client or spam filter not listed?

If John Mosley is being filtered, try adding help@lgbtcomputergeek.co.uk to your Address Book or Contact list.

If messages continue to be sent to your junk folder contact your ISP or spam filter application support and ask how to whitelist help@lgbtcomputergeek.co.uk (or any other email address that you want to whitelist).

Gmail

To make sure my email gets delivered to your Inbox, you must add the email address help@lgbtcomputergeek.co.uk to your contacts list.


John Mosley <help@lgbtcomputergeek.co.uk>
   (2 minutes ago) < | V
  Reply
  Forward
  Filter messages like these
  Print
  Add John Mosley to Contacts list
  Delete this message
    1. Open the email from John Mosley.
    2. Click the drop down arrow next to “Reply” in the upper right side the email from header.
    3. Click the “Add John Mosley to Contacts List” from the list that appears.
    4. You will now see John Mosley appear under the link “Contacts” on the left side of the page.

 

 Gmail   v

 

Gmail

 

 

    Contacts
 

 

Tasks
 

 

 

 

  1. Click the “Gmail” icon on the top left Gmail.
  2. Click the link “Contacts” and then in the “Search Contacts” form field type: John Mosley.
  3. Now you can select to move John Mosley to a contact list of choice and edit any details.

Report as “Not Spam”

  1. Check your Gmail Spam Folder
  2. If you see the email from John Mosley: Open the Email
  3. Click the button on the toolbar, labelled “Not spam”.

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Gmail Tabs

  1. If you are using Gmail Tabs such as ‘Promotions’ please open your Promotions tab in Gmail.
  2. If you find an email from John Mosley in your Gmail Promotions tab: Please…
  3. Grab and drag my email to the Priority Inbox Tab.
  4. After doing so, you will receive an alert like the one below at the top your Gmail toolbar:

 


The conversation has been moved to “Primary”Do this for future messages from help@lgbtcomputergeek.co.uk? Yes 

 

  1. Click Yes in the yellow alert box at Gmail, after dragging our email to the
  2. This way and you will always see John Mosley in your Primary Inbox tab…

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AOL Webmail

To make sure my email gets delivered to your AOL Inbox, you must add help@lgbtcomputergeek.co.uk to your Address Book.

If you find John Mosley in your spam folder, please open the email and click “Not spam” on your Inbox toolbar.

  1. Open the email from John Mosley
  2. Click the “show details” link next to John Mosley in the From field.
  3. Move your mouse over or tap help@lgbtcomputergeek.co.uk to show the menu.
  4. Click or tap “Add contact” in the menu displayed.
  5. Add John Mosley to the name fields
  6. Click “Add contact”

 

If using AOL web mail replying to an email from John Mosley will also work.

Email from me will now be delivered straight to your Inbox.

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Yahoo! Mail

If you’re not receiving email you are expecting, there are two things you can do:

  1. Use the “Not Spam” button in your Bulk folder.
  2. Create a filter to automatically send email from certain Domains to your Inbox. This is the only way to really ensure delivery.

Report as “Not Spam”

  1. Check your Yahoo! Bulk folder
  2. If you see the email from John Mosley, open our email and click or tap the “Not Spam” button on the toolbar.
  3. This does not guarantee that your mail will be delivered in the future, but it does help.

Create a Filter To Ensure Delivery

  1. Move your mouse over or tap the “Gear” icon in the top right navigation bar.
  2. Select “Settings” from the list that drops down.
  3. Choose “Filters” located on the left side of the page.
  4. Click the “Add” button on the Filters page.
  5. Create a name such as “whitelist” in the “Filter name” field.
  6. In the “From” field leave the default “contains” selected.
  7. Enter our email address help@lgbtcomputergeek.co.uk in the text box next to “Contains…”
  8. Choose the destination folder to which you would like the message delivered. For example: Inbox.
  9. Click or tap “Save…”
  10. You will see in the next screen -Deliver to “Inbox” if From contains “John Mosley”-
  11. Click or tap “Save” on this screen.
  12. You will be returned to your Yahoo! Inbox.

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Outlook.com

Previously “Hotmail”, “Live”, “Windows Live” and “MSN”…

In the new Outlook.com you must click the “Wait it’s safe” link if you find emails mis-identified as spam.

Entering the email contact in the address book or contacts no longer whitelists the sender.

To ensure messages from specific email addresses are not sent to your Junk Email folder, you can do one of two things:

  1. Check the “Junk” folder if you do not see the John Mosley email in your Inbox:
  2. Open the email from John Mosley
  3. Click the “Wait it’s safe” link

Mark Sender as “Wait it’s safe!

John Mosley (help@lgbtcomputergeek.co.uk)
To: you@outlook.com

Microsoft SmartScreen marked this message as junk and we’ll delete it after ten days.

Wait, it’s safe! | I’m not sure. Let me check

 

Manually Add to Safe List

  1. Click gear icon on the top right.
  2. Select “Options” in the drop down list.
  3. On the Options page under “Preventing junk email” click “Safe and blocked senders”
  4. Click the link “Safe senders” on the next page.
  5. Enter the email address help@lgbtcomputergeek.co.uk in the text box.
  6. Click “Add to list”
  7. John Mosley will now be added to your list of “Safe senders”
  8. Emails added to your “Safe senders” will not be delivered by mistake to your “Junk” folder.

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Outlook 2003 (or higher)

  1. To add John Mosley to you list of “Safe senders” on Outlook:
  2. Right click our email in your Inbox email list pane.
  3. On the menu displayed move your mouse over or tap “Junk”
  4. Click or tap on “Never block sender” in the menu that rolls out.
  5. The resulting popup will say:
  6. “The sender of the selected message has been added to your Safe Senders List.”
  7. Click or tap “OK”

To add sender to address book:

  1. Open the email
  2. Right click on the from address
  3. Choose “Add to contacts” option

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Mozilla Thunderbird

  1. Click the Address Book button
  2. Make sure the Personal Address Book is highlighted
  3. Click the New Contact button (sometimes New Card button). This will launch a New Contact or new Card window that has a number of tabs, includng: Contact, Address and Other
  4. Under the Contact tab, copy and paste the “From” address, help@lgbtcomputergeek.co.uk into the email dialogue box
  5. Click OK

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iCloud

iCloud automatically identifies most junk mail (spam) sent to your @icloud.com address or its aliases and moves the junk mail to your Junk mail folder. If you receive unwanted mail, you can mark it as junk. Messages marked as junk are displayed with a junk mail icon.

Because email messages in the Junk folder are automatically deleted after 30 days, periodically check the Junk folder for email messages that were marked as junk mistakenly.

To indicate that an email message from John Mosley isn’t junk:

    1. Click the Junk folder in the sidebar.
    2. Select my email message, then click the “Not Junk” button in the top right of the message window.

The message is moved to your Inbox. Subsequent email messages from lgbt computer geek will no longer automatically marked as junk.

By default, messages in the Junk folder are deleted after 30 days so be sure to check it often to whitelist relevant email.

 

 

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Norton AntiSpam

This problem may happen if help@lgbtcomputergeek.co.uk is accidentally added to the Blocked List.

To remove the help@lgbtcomputergeek.co.uk from the Blocked List:

    1. Start your Norton product.
    2. Click Settings.
    3. Depending on your Norton product, do one of the following:

For Norton 360:

      • In the Settings window, under Detailed Settings, click AntiSpam.
      • On the Filter tab, next to Blocked List, click Configure.

For Norton Internet Security:

      • In the Settings window, on the Network tab, click Message Protection.
      • Under AntiSpam, next to Blocked List, click Configure.

 

    1. In the Blocked List window, select the item that you want to remove, and then click Remove.
    2. Click Apply, and then click OK.
    3. If you do not find help@lgbtcomputergeek.co.uk in the Blocked list, go to next step.

To add help@lgbtcomputergeek.co.uk to the Allowed List:

      1. Start your Norton product.
      2. Click Settings.
      3. Depending on your Norton product, do one of the following:

For Norton 360:

        • In the Settings window, under Detailed Settings, click AntiSpam.
        • On the Filter tab, next to Allowed List, click Configure.

For Norton Internet Security:

        • In the Settings window, on the Network tab, click Message Protection.
        • Under AntiSpam, next to Allowed List, click Configure.

 

      1. In the Allowed List window, click Add.
      2. In the Add Email Address window, from the Address Type drop-down, select the address type.
      3. Add help@lgbtcomputergeek.co.uk, and then click OK.
      4. In the Allowed List window, click Apply, and then click OK.

 

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McAfee Products

  1. In order to add the friends to whitelist, please open McAfee and click on ‘Web & Email Protection”
  2. Then click on “Anti-Spam”

There you can see various settings. You can change the spam protection level, change filter settings, etc.

  • Click on “Friends list”
  • Please add help@lgbtcomputergeek.co.uk to your “Friends List” to always allow emails from John Mosley.

 

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Trend Micro

If you received an email message that was incorrectly moved to the Spam Mail folder by the Anti-Spam Toolbar you can prevent this from occurring in the future.

The Anti-Spam Toolbar detects spam by looking for certain keywords in the email’s subject or body and matching it with the anti-spam pattern file. Occasionally, it may detect what you consider legitimate email as spam.

To prevent this from occurring you can do either of the following:

      1. Add the sender to the list of Approved Senders
      2. Decrease the Spam Email Filter Strength

Note: You can also select the email and click Not Spam to report it to Trend Micro. However, this feature serves only as a reference when they develop their spam database, and it may not have an effect on how the tool bar detects spam.

Add the sender to the list of Approved Senders

      1. Open Microsoft Outlook or Outlook Express.
      2. Click the Spam Mail folder then select the legitimate email detected as spam.
      3. Click Approve Sender on the toolbar.
      4. Click Yes when the confirmation message appears.

Decrease the Spam Email Filter Strength

      1. Open Microsoft Outlook or Outlook Express.
      2. Click Trend Micro Anti-Spam then click Settings.
      3. On the Spam Filter tab, move the slider bar to select a lower filter strength.
      4. Click OK to save your settings.

John Mosley is in no way associated with any of the brands, websites or applications quoted here. All Trademarks ® are the property of their respective owners.

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2018-03-31T14:38:36+00:00

About the Author:

John's kind of a private guy. But it's hard to be private if you have to sell your services on your own website and social media. So I'm a totally open and private person. Follow John Mosley on Twitter @lgbtgeekuk